What personal details do I need to label my blood sample with for accurate results?
Our lab requires 3 points of ID: Forename / Surname / DOB. The details on the blood sample label must match the details on your order with OMNIathlete, in order to facilitate timely sample processing through pre-analysis to reporting. We advise that you carefully check the details at the checkout stage of your order and inform us at the earliest opportunity of any incorrect details.
Your testing kit contains everything you need to do a finger-prick blood test at home plus instructions on how to take a fasted blood sample. We’ll walk you through it with our online guide. See an overview of the process
The validity of the Kit will expire after 60 days of delivery to you, so you are required to collect and post your blood sample to the Laboratory at the address provided within that period.
If you’d like a nurse to come to your home or workplace and take a venous (vein) sample for you, this option will be available at the checkout page.
Do I need to be in to receive my kit through the post?
No – our test kits are designed to fit through your letterbox and don't require a signature on delivery.
Are the kits discreet?
Hint: yes, absolutely.We send out our kits in plain packaging to protect your privacy — just in case you prefer that people didn't know you're performing a test.
We deliver our kits by Royal Mail first class.
We typically send out kits on the next working day if ordered Monday — Friday before 1pm. Orders typically arrive in one to two business days.
When do I get in touch if I still haven't received my kit?
Hint: after 10 business days.
Kits are occasionally delayed in the post.
If more than ten business days have passed since ordering your kit, please get in touch with our support team (email@example.com) confirming your delivery address and we'll send you a replacement kit free of charge.
Please note: OMNIathlete is currently only available for adults who live in the UK. We unfortunately can not process international orders. Orders placed for delivery outside the UK will be cancelled and a full refund will be processed.
Where is OmniAthlete available?
Hint: Just the UK.
OMNIathlete is currently only available for adults who live in the UK (not the Republic of Ireland). We unfortunately can not process international orders. Orders placed for delivery outside the UK and the channel islands will be cancelled and a full refund will be processed.
Can my child use OmniAthlete?
Hint: No, not if they're under the age of 18.
OMNIathlete is available to all adults in the UK and we're unable to process tests for anyone under the age of 18.
Please note that an account can not be created for someone under the age of 18. It's a breach of our terms and conditions to attempt to circumvent this restriction, and we have internal procedures in place for handling such instances.
If you're looking to run tests on a child, you should always consult your GP.
If you have any doubt about whether you can use OMNIathlete, please get in touch with us at firstname.lastname@example.org.
What’s the best way to prepare for my fasted blood sample collection?
A relatively small amount (not more than 35 ml) of blood will be taken from a vein, usually from your arm with a syringe and needle into one or more vials.
You should advise the medical professional conducting your appointment if:
• You’ve experienced any previous problems, such as fainting or nausea
• You are currently taking Warfarin or long-term Aspirin
• You have difficulty clotting or bruise easily
alongside any information regarding any injury and illness that may be relevant for the appointment.
Make sure you drink plenty of water (even for a fasting test) and take your medications as usual.
All equipment is sterile and only used once.
We collect at least 400uL of blood (about 10 drops) but the lab analysers require less than 100uL of blood— research shows you typically need about 60uL for accurate results.
I need to rearrange my appointment, how do I do it?
If you need to cancel or rearrange your appointment for any reason, then simply contact your examiner or our lab's customer service centre using these contact details (email: email@example.com, tel: 0118 467 0555).
Please provide at least 2 working days’ notice to avoid possible charges.
Can I perform either a postal kit blood sample or nurse visit blood draw test if I'm sick or pregnant?
Blood test aftercare advice
Coronavirus Pandemic + Nurse visit blood draw
Our lab partner has implemented procedures with our medical examiners in order to conduct medical examinations safely during the coronavirus pandemic. The steps that our lab has taken are there to ensure the safety and wellbeing of medical examiners and OMNIathlete customers alike.
Our lab's medical examiners will use their clinical knowledge and infection prevention and control procedures throughout the process. These procedures have been prepared using government guidance to mitigate the risk of exposure to and the transference of the coronavirus between medical examiners and customers at an appointment by applying best practice through a series of practical steps and measures including the use of the Personal Protective Equipment (PPE).
According to the NHS website the main symptoms of coronavirus are:
• high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
As part of the appointment arrangement process a pre-screening questionnaire will be carried out by our lab with you and if you have been diagnosed with or had any potential contact with Coronavirus then they will not be able to proceed with a face-to-face assessment at this time. Dependent on your specific circumstances they may re-contact you again in due course, or we will refer back to OMNIathlete as a postal finger prick test may be more appropriate at this time.
If an appointment is scheduled and your circumstances change, simply contact your examiner or our lab's customer service centre using the contact details above.